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Derwent House Residential Home Inadequate

All reports

Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 100.06 KB


Inspection carried out on 24 April 2013

During a routine inspection

We spoke with seven people living at Derwent House, three visitors and a healthcare professional. All were very satisfied with the care and support provided. Two people had lived in other care homes prior to this one and both said that Derwent House was much better in every way. One person said “My time here has gone very quickly because its (the home) a good place to be.” Another commented “The care is marvellous. The staff know what help I need.”

Despite these positive comments we found -

Medication systems were not robust, so the service couldn’t evidence that people were always being given their prescribed medicines safely and at the times they needed them.

The service did not have a robust way of monitoring and supporting people who were identified as at risk of becoming malnourished. This meant healthcare support may not be requested appropriately or in a timely way.

The service did not have systems in place to monitor and assess the way the home was operating. This meant there was no evidence to show the service was being kept under constant review to ensure the health, safety and welfare of the people who live in, work in and visit the home.

Records describing people’s care needs were not always accurate and up-to-date. Other records to demonstrate the service was running well were also not well maintained. Accurate records were needed to evidence the service is running well as well as for staff to check they were providing the right care.