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Derwent House Residential Home Inadequate

We are carrying out a review of quality at Derwent House Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF | 63.79 KB

Overview

Inspection carried out on 28 January 2014

During an inspection to make sure that the improvements required had been made

We undertook this inspection to check if improvements had been made to this outcome area since our last inspection in August 2013. We found that the manager monitored the quality of the service provided to people. We saw that any issues requiring attention were recorded on an action plan. We saw when the issue was dealt with evidence was recorded to say when and how the issue was addressed. This helped to maintain the standard of the service provided to people.

During our visit people told us they were asked for their views. A person we spoke with said “Staff ask if everything is okay for me. I have no issues with the service at all. I would say if there were any issues, they would be dealt with.” A visitor we spoke with said “It is a fabulous place X and I am looked after well. There are no issues with the service we receive.”