Archived: St Helens Down

People told us they were happy at St Helen’s Down. One person said, “I like my room, I like spending time there in the evenings.” Another said that they enjoyed spending time in the garden and they were really pleased that work was underway to make it more accessible. One person told us, “If I was not happy about anything I would tell my keyworker and she would sort it.”

We found care plans clearly documented the needs of people and how they should be met. Where appropriate, specialist advice and support was obtained. People’s representatives were involved in decisions about their relative’s care and treatment.

There were safe systems in place for the management of medication. There were sufficient numbers of staff on duty and staff felt well supported. There were systems in place to ensure that anyone who wanted to make a complaint could do so.

We found care plans clearly documented the needs of people and how they should be met. Where appropriate, specialist advice and support was obtained. People’s representatives were involved in decisions about their relative’s care and treatment.

There were sufficient numbers of staff on duty and staff felt well supported. Staff were clear about what they should do if they suspected abuse. There were systems in place to monitor the quality of the care provided.