24 January 2013
During an inspection in response to concerns
During the inspection we spoke with five people who used the service, two staff, the manager, health and social care professionals and a relative. We also looked at records relating to the areas of concern raised.
We found that people were receiving the care and support they needed from both the carers and from other health and social care professionals. We looked at case files and they contained detailed information about the person. The plans were reviewed each month and where necessary social care professionals had been involved in the review.
We spoke with staff and they were knowledgeable about the people they were supporting and interactions we observed were appropriate and respectful. Staff told us they administered people's medication only when they had completed the safe handling of medication training and they audited the medications on a weekly basis.
We spoke with people who used the service and they told us that the food was "Good" and "There is plenty to go around". Several people had been assessed by a dietician and their diets had been altered accordingly. People told us the staff were 'friendly', 'patient' and 'they always have time for you'
Staff told us that they had told the manager they needed extra staff on duty and she had arranged extra hours of cover for each day.