8 December 2011
During a routine inspection
None Jewish people told us they did not mind the fact that only Jewish festivals were observed and no one was concerned about the food provided being exclusively kosher; all those people spoken with were satisfied with the choice and quality of the food.
No one could remember being involved with their care plans or attending any reviews about their care.
People we spoke with told us they were more than happy with the care they received. One person told us 'The care staff just can't do enough for you' and another told us 'The girls always help me with my makeup in a morning'.
People we spoke with told us they would see the manager if they had any concerns or worries.
People told us the manager was approachable and they felt well supported by the staff. They also told us they would speak with the manager if they had any concerns. They told us they had been involved with meetings and could have a say about how the home was run.