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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 14 September 2012
Inspection Report published 14 September 2012 PDF


Inspection carried out on 20 August 2012

During a routine inspection

As part of our inspection we spoke with a number of people who used the service,

care staff and the registered manager and deputy. On the day of our inspection there were 16 people living at Dovetail House.

We went out to the service in response to some information we had received raising concerns about the home.

We spoke with four people on the day of our inspection. The people we spoke with talked positively about the support and accommodation provided. Most people told us they would like more to do.

Comments included, �It�s nice here and you get treated well.� And, �We have residents meetings monthly, you can raise anything. I said I wanted to go on holiday and I�ve been away with staff.� And �I like the food, you get a choice, it�s tasty.� Another person told us,� I�m happy and content with what�s on offer but would like to go out more on trips.�

We saw there was a lack of routine, structured and stimulating activities. People�s independence was promoted, some people were supported with developing their daily living skills.

The home was in need of redecoration and required some additional equipment to meet people�s needs.

We saw staff communicated well with people, appropriate language, tone of voice and eye contact was used. Humour was used in a caring and appropriate manner. We saw staff communicate with people in different ways demonstrating a person centred approach.

The staff we spoke with talked positively about the registered manager and deputy. One person told us, �I can�t praise the new manager enough, they have an open door policy, are supportive, listens and has a have a go approach.� And, �The deputy is fantastic.�