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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 23 October 2013
Inspection Report published 23 October 2013 PDF

Overview

Inspection carried out on 3 October 2013

During a routine inspection

Prior to our inspection we reviewed all the information we had received from the provider. We spoke with three people who used the service for their views. We also used observation to help us understand the experiences of people using the service, because some people had communication needs which meant they were not all able to tell us their experiences.

We spoke with three members of staff and the registered manager and deputy manager. We also looked at service information, care plan files for three people and did a tour of the building.

People we spoke with told us they were involved in discussions and decisions about their care. Comments included, �My keyworker (name) is great, she�s the best, we talk and plan things together.�

We looked at the menu and spoke with the cook and saw that people�s nutrition and hydration needs were met. A person we spoke with told us, �I like the food, we get a choice.�

The home had good infection prevention and controls in place that protected people from the risk of infections. We saw the home was clean and well maintained.

People were supported by sufficient numbers of staff with appropriate skills and experience. The people we spoke with told us they felt there was enough staff around to meet their needs.

We saw the home had up to date internal quality assurance systems in place that monitored the service provided.