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Inspection report

Date of Inspection: 21 November 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF


Inspection carried out on 21 November 2011

During an inspection in response to concerns

We spoke with two people who live at Dovetail House. We asked if people were happy living at the home, and if they thought their needs were being met. We were told: �It�s alright.� �The staff are OK.� We were also told: �I�ve got a nice bedroom and my family come to see me every week.�

We were told that the care that people were receiving was very good. We were told: �I like the staff, they are very good to me.� �I go out in to town, I like to go shopping.�

We spoke with two people about their experiences of living at Dovetail House. We asked each person if they felt safe, and they both said that they did. None of the people we spoke with were able to tell us about the policies that the home had for keeping them safe, or give any insight into staff training in safeguarding procedures.

We asked people who live at the care home if they thought there were enough staff employed and working at the home. Everyone we asked said that they thought there were.

We asked about staff training. Neither person was able to give any insight into what training the staff had received, although one person commented: �The staff seem to do a lot of training.�

None of the people we spoke with were able to give us any insight into how Dovetail House was monitored or assessed by the provider, although both of the people we spoke with knew that there was a new provider, and they knew who he was.