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Inspection report

Date of Inspection: 28 August 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

Overview

Inspection carried out on 28 August 2013

During a routine inspection

People told us they were happy with the care they received and staff checked they were in agreement with it. We saw staff consulted people before they provided care and support.

We found people's needs were assessed and care was planned in line with their needs. One relative told us, �I am happy with the care my relative receives. She has a lovely room and the staff provide wonderful care.� Care plans were regularly updated and contained clear information about individuals' care.

We saw people were supported to eat and drink sufficient amounts to meet their needs. One person said, �I really enjoy my meals and all the food is wonderful." Another person said, "I like the home baking best.�

The home was clean and staff had received training in infection control. People told us the home was always clean and there were never any odours.

At the time of this visit there were enough qualified, skilled and experienced staff available to meet people�s needs. We saw staff responded promptly to requests for assistance.

People's personal records were accurate, fit for purpose and held securely. Staff records were kept in an appropriate format.