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Inspection report

Date of Inspection: 16 October 2012
Date of Publication: 20 November 2012
Inspection Report published 20 November 2012 PDF

Overview

Inspection carried out on 16 October 2012

During a routine inspection

We spoke with four people about their experiences of the care and support they received from this service. They said they received a good service and they felt well supported. They said staff were kind and helpful. They said staff knew the support they needed and responded promptly to any requests. They said the food was good and there were activities and outings planned to suit their needs.

We saw relationships between staff and people were good and there was a relaxed atmosphere. People told us staff spoke to them respectfully and they were consulted about their care preferences. We saw good interactions between staff and people during our visit.

People told us they felt satisfied staff helped them to manage their medicines. People were protected from the risk of associated with medicines because medicines were safely administered.

Staff recruitment procedures were followed and appropriate checks were undertaken before staff began work.

There were effective complaint procedures in place and people were aware of how to make a complaint. People were satisfied staff listened to their views.