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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 22 March 2011
Inspection Report published 22 March 2011 PDF

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Overview

Inspection carried out on 21 January 2011

During a routine inspection

People said that they were very happy with the service provided by the staff. They said that staff responded promptly and politely to any requests for assistance. One person said that she felt very satisfied with the quality of care she received and that staff treated her with dignity and respect. She said that staff know her day to day needs and would always ask if she needed any other assistance. People said that they were asked about what help they needed when they started to receive a service and consulted about any changes in their care provision. One person said she knew that she had a care plan. She said she had been consulted about it. People said that the staff knew their jobs and they thought that they had the training they needed. They said that the food was good and that there was always a choice at mealtimes. People told us that they were very happy with the accommodation and the improvements made to the building and the gardens. They said that they were looking forward to using the gardens when the weather improved.