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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 80.03 KB

Overview

Inspection carried out on 17 October 2013

During a routine inspection

We spoke with three people who were using the service and with four visiting relatives. They all confirmed that they were pleased with the care and support that people received. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. However, we noted a few health and safety issues. We told the registered manager about these concerns and the provider assured us that these would be promptly addressed.

People were protected from the risks of inadequate nutrition and dehydration. Their dietary needs and preferences were catered for and they told us that they enjoyed the food. One person said, “The food is good – always nice and hot”. A visiting family member commented that people's food preferences were respected.

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Effective recruitment and selection processes ensured that people were cared for by suitably qualified, skilled and experienced staff.