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Inspection report

Date of Inspection: 15 July 2011
Date of Publication: 5 August 2011
Inspection Report published 5 August 2011 PDF | 72.9 KB

Overview

Inspection carried out on 15 July 2011

During a routine inspection

We spent time observing and listening to the care people received to obtain an overview of the quality of care provided by staff, including how they interact, engage and communicate with people living in the home. Our observation of the daily life of people living in the home found that staff responded to people’s needs in a timely and supportive manner. Staff were observed encouraging people to be active, however they could also sit quietly if they chose to do so. People were alert and positively engaged, either in discussion with other residents, visitors or with staff. We observed people sharing sweets, reading and watching TV and moving freely around their home. There was good banter between residents, visitors and staff creating a relaxed and fun atmosphere in the TV lounge.

People we spoke with told us that they are happy with the care they receive and that they are supported to maintain their independence wherever possible. People living in the home, visitors and staff informed us that there always appears to be enough staff. People also told us that there is a consistent staff team who are very kind and sensitive to their needs and respect their privacy and dignity. A person visiting their relative in the home told us one of the things that impressed the family about Brierfields is that the majority of the staff team have worked at the home for a long time.

We were told that the food provided in the home is of a good standard, comments included, “We have a good choice of food” and “There is an alternative choice if you do not like what is on the main menu” and “The food is alright, we have adequate choice”. People we spoke with were complimentary about the refurbishment of the home, they told us that the home is always tidy and comfortable and clean.