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Archived: Annies Homecare Services

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Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 26 February 2014
Inspection Report published 26 February 2014 PDF | 72.61 KB

Overview

Inspection carried out on 29 January 2014

During a routine inspection

We found evidence that Annies Homecare Services was well led and run in the best interests of the people who used the service and that it provided a flexible, reliable service.

Records we looked at showed that support plans covered all aspects of a person's individual circumstances. A quality assurance system was in place that meant that all aspects of the service were monitored and recorded. People’s views were taken into account in developing the service through reviews and an annual survey.

We found that there were arrangements in place to ensure that the management of medicines for people who used the service were safe. We found that there was a good support system for staff through appraisal and training. This provided staff with the necessary skills and abilities to care for people.

Appropriate arrangements were in place to ensure that complaints were managed effectively. People who used the service and those acting on their behalf felt listened too and any issues raised were dealt with appropriately.