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Chelston Park Nursing and Residential Home - Chelston Gardens Dementia Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF


Inspection carried out on 25 November 2013

During a routine inspection

Our inspection was unannounced and lasted approximately ten hours. We were accompanied by an expert by experience. We visited both buildings, Chelston Park Nursing and Residential Home and Chelston Gardens Dementia Nursing Home. Altogether there were 79 people living at the service; 29 people in Chelston Park and 50 people in Chelston Gardens . There is a shared registered manager and shared support services such as kitchen, laundry, training, maintenance and quality assurance across the site.

We received information of concern regarding peoples right to choose, their care and welfare and the administration of medicines. We looked at this as part of our visit. We spoke with six people living at Chelston Park Nursing and Residential Home and spent time observing those within Chelston Gardens Dementia Nursing Home. We spent time with people in communal areas of the home so we could make a judgement about how well people were cared for as some people were not able to comment directly on their care. We also spoke with twelve nursing and care staff, two housekeepers, the cook, handyman and two activities coordinators. We also spent time with both the quality assurance manager and registered manager . We looked at eleven sets of care records, and focussed on how people�s consent was gained by staff. We also looked at how people�s health and well-being was supported.

We found people�s health and well-being was assessed, and care was provided in a way that suited people's individual needs. We saw that medicines were managed in a safe and effective way, and there was a system in place for dealing with complaints and concerns. We looked at how the provider reduced the risks of infection after we became concerned with some infection control practices. We looked at a selection of records relating to the care people received and to the running of the home. We saw that there were areas within Chelston Park Nursing and Residential Home where care records were not always accurate and up to date.