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Chelston Park Nursing and Residential Home - Chelston Gardens Dementia Nursing Home Outstanding

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Inspection report

Date of Inspection: 29 June 2011
Date of Publication: 6 December 2011
Inspection Report published 6 December 2011 PDF

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Overview

Inspection carried out on 29 June 2011

During a routine inspection

During our visit we spoke to people living in Chelston Park and Chelston Gardens about the home they lived in and the care they received. We also observed how people were cared for and the way staff interacted with people. In Chelston Park we watched people taking part in various activities through out the day. These included stone painting, singing, ball games, board games and one to one sessions for people who preferred to remain in their room. One person proudly showed us his tomato plants and was helped by a member of staff to water them. People told us that they enjoyed the trips out; they said they could go to the local pub, have a picnic on the Blackdowns or go for a drive through villages they knew or grew up in. One person said,� there�s always plenty to do and always music. It�s not like your own home of course, but we have a lovely garden and they are building a gazebo.� Another person said that they were very happy living at Chelston Park and the staff were all very good. One person said, �I am really happy here, I have all I want.� Whilst another person said, �I am very content, they do everything well and look after me now I can�t do things as well as I could. I used to play tennis and hope I can watch it this afternoon.� Later in the day we saw that person and a friend watching the Wimbledon Tournament on the TV.

One visitor told us, �they are all so caring and you can talk to the manager at any time. The activity lady is absolutely brilliant she keeps them interested. My relative is really well looked after, and they are really good at keeping me informed and up to date about their assessments.�

We observed lunch; it was managed well with two sittings. Staff sat at the table with people and helped them in a dignified and respectful manner. One person said, �Lunch was very good as usual, I had the curry. The only problem is they always put too much on the plate, and I don�t like to think that I am wasting food.�

In Chelston Gardens people told us, �I love it here.� One person said �it�s all very nice here; I like the garden and reading my paper.� Another person said, �I like living here the staff are good company and know what they are doing.� Referring to the activities lady they also said, �She�s always very kind.�

We observed people taking part in activities and enjoying a laugh with staff. There is a pub themed room with a balcony and people have access to an enclosed garden. Lunch time was observed to be a relaxed social occasion with people being helped in a respectful manner. One person did not like anything on the menu and requested ham, egg and chips, staff relayed the request to the kitchen and they were told it would be ready in 20 minutes.