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Archived: The Raphael Hospital Requires improvement

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Inspection report

Date of Inspection: 17 October 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

Overview

Inspection carried out on 17 October 2011

During a routine inspection

We visited the main centre and the other two residential units. The cancer care clinic was not open on the day that we visited. We spoke with some people living at the hospital either individually or whilst they were with others.

We observed that people were comfortable in the presence of staff, and that staff were respectful towards them. One person using the service told us that staff worked together as a team to make sure that people received holistic care and treatment. A relative said that the hospital communicated well, that �I think the people here (staff) are fantastic� and �communication is brilliant�.

We saw on people�s personal records that their needs had been fully assessed by the service before they were admitted. One person we spoke with commented that that the staff who had completed the assessments were thorough and helpful in giving information about the service.

People said that staff were kind and understood their needs. One person using the service said �There is so much team work here �.They said that staff respected and listened to them, and that they were given choices. They told us that staff understood that on some days they may not feel up to attending therapy sessions, and staff always gave the encouragement that people needed.