Archived: Wisteria House

We saw people's privacy and dignity being respected at all times. We saw and heard staff speak to people in a way that demonstrated a good understanding by staff of people's choices and preferences.

We looked at care records for four people. We spoke to staff about the care given, looked at records relating to them, met with them and observed staff with them.

We saw that people's care records described their needs and how those needs were met. We saw that people's mental capacity had been assessed to determine whether they were able to make particular decisions about their lives.

We spoke with the staff working during our visit. Some of these staff had worked at the home for a number of years with one saying, "I love working here'.

We saw that medication was administered by suitably trained staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to administer and record medication.

We saw that Wisteria House held all records securely to protect people's confidentiality.

We saw people living in the home being involved in many decisions about how the home was run, including being involved in upgrades to their own bedrooms and all living areas.

We saw people's privacy and dignity were respected and staff were helpful. Comments from people who lived in the care home included "Staff are brilliant, I would marry them all!'

Staff were clear about the actions they would take should they have any concerns about people's safety.

We saw and heard staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We looked in detail at the care three people received. We spoke to staff about the care given, looked at records related to them, met with them, and observed staff working with them. We saw that the staff had a good understanding of people's individual needs and that they were kind and respectful. They took time to work at people's own pace.

We saw that people's care records described their needs and how those needs were met. We saw that people's mental capacity was assessed to determine if they were able to make particular decisions.