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The Firs Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF


Inspection carried out on 20 November 2013

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with eight people who used the service and asked them for their views. We spoke with two care staff, the cook, the registered manager and one of the directors, who was the nominated individual. We also looked at some of the records held in the service including the care files for four people. We observed the support people who used the service received from staff and carried out a brief tour of the building.

We found where people were able to they gave consent to their care and support. A person who used the service told us, �I decide what I want to do. My routine is what I want it to be.�

We found people were provided with a varied and nutritional diet. A person who used the service told us, �The meals suit me and I am a fussy eater. I don�t know how they manage to feed me, there are so many things I do not like.�

We found that suitable arrangements were in place to manage people�s medication and ensure they received any medication they needed. A staff member told us how one person liked to take their medication in a particular way and this was recorded in the person�s care plan for medication.

We found there were sufficient staff to meet people�s needs and the provider maintained records that were accurate and fit for purpose. A person who used the service told us, �There are always plenty of staff if you want any assistance. There are no problems there.�