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The Beeches (Seven Kings) Good

All reports

Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 12 June 2014
Inspection Report published 12 June 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

There were effective quality assurance and quality monitoring systems in place. People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw that there were systems in place to carry out quality checks on people using the service to make sure they were happy with the service being provided. There were opportunities for people, relatives, staff and other stakeholders to voice their opinions on the service. For example, people who used the service were given the opportunity to take part in surveys. This meant that the provider was seeking the views of people about the service they received. We saw a number of completed questionnaires and nearly all of them had positive comments about the service and the care/support that the staff provided. The provider took account of comments in areas where improvements were needed.

There were systems in place to review and check the quality of the service. This included audits for, medication administration and fire safety.

The deputy manager told us that the service had an open culture that allowed people to express their views and concerns in a safe and understanding environment. The home kept a record of any comments or complaints made about the service. There was a suggestion box in the hallway of the home where people, professionals, relatives and visitors to the service could leave their comments/suggestions.