You are here

The Beeches (Seven Kings) Good

All reports

Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 12 June 2014
Inspection Report published 12 June 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service understood the care and treatment choices available to them.

The deputy manager told us that staff explained to people what they were going to do before they gave assistance and support. For example, with personal care staff explained to the person how they were going to help and asked the person's permission before starting. This meant that people were treated with dignity and respect.

People had the opportunity to join in with activities if they wanted to. Some people preferred to spend their time in their rooms and this choice was respected. The deputy manager told us, "We don’t force people to take part in anything; we do encourage people when we are doing activities but it's their choice to join in or not." This meant that people's choices were respected and listened to.

Staff understood the need to respect people's privacy and dignity and staff interactions with people using the service were sensitive and respectful.

People expressed their views and were involved in making decisions about their care and treatment. Staff told us that they had regular key worker meetings with people to discuss their care plans. Staff gave examples of how they tried to promote the independence of people using the service by encouraging them to clean their rooms and do their laundry.