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The Beeches (Seven Kings) Good

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Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 12 June 2014
Inspection Report published 12 June 2014 PDF

Overview

Inspection carried out on 15 May 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

This is a summary of what we found

Is the service safe?

People told us they felt safe living at the service. We found the provider had taken steps to ensure people were protected from the risk of abuse and staff had undertaken safeguarding training.

We sampled the medication administration records and noted some missing signatures. There were instances where prescribed medication had been administered but not signed for. This meant that procedures on administration of medication were not being followed.

Is the service effective?

People told us that they felt respected and involved in their care and running of the service. We looked at a sample of care plans and found them to be well organised and reflective of the care and support that people were currently receiving. Information about the involvement of healthcare professionals in people�s care was available in their care plans so that staff had the necessary information to support people to meet their healthcare needs.

Is the service caring?

People who used the service told us they were satisfied with the care and support they received. From our own observations we saw staff treated people using the service with dignity and respect. Staff were aware of people�s preferences and routines so they could support people in their daily lives.

Is the service responsive?

Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. People told us they did not have any complaints but would not hesitate to speak to the manger or staff if they had any concerns. Comments and complaints people made were responded to appropriately.

Is the service well-led?

People were supported in promoting their independence and community involvement. People were given opportunities to express their choices and to make decisions in their daily lives. Staff helped them in the way that they preferred and they had their wishes, privacy, dignity and independence respected.