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Archived: Kells Domiciliary Care and Nursing Agency Also known as Kells & Hampstead Nursing

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 16 August 2013

During a routine inspection

People using the personal care service and their relatives praised the agency and the care provided. One person's comments summarised people's views when they said, “they are always very supportive, just like family."

Most care plans contained detailed information and were updated to reflect changes in people’s needs.The service had systems in place to ensure people were referred to specialists as required. We found that staff recruitment procedures were effective at ensuring that, before starting to work in people's homes, all appropriate information about them was in place and they were of good character.

We found there were effective systems to assess and monitor quality at the service, including through consideration of people's views. "I feel confident the agency will address my concerns, " one person told us. We also found that recording systems at the agency sufficiently protected people against the risks of unsafe or inappropriate care.

Inspection carried out on 25 February 2013

During a routine inspection

We spoke with two people who used the service and three people's relatives. One person told us, "the agency has been marvellous." Most people and relatives we spoke with felt that they were in control of their care and that their needs were fully met. Where people did not have the capacity to consent, we saw that the provider acted in accordance with legal requirements. Care plans contained detailed information about people's needs.

In relation to the care staff, one person said, "he seems very, very good." A relative we spoke with said "they are faultless." The provider had systems in place to ensure medication was handled and administered safely. New staff received appropriate training and support to enable them to deliver appropriate care. Staff had received individual supervision from a manager. The provider had an effective system in place for handling concerns and complaints.

We identified concerns that people's care plans and staff records were not always available promptly and kept up to date.

Inspection carried out on 2 February 2012

During a routine inspection

We spoke to relatives and representatives of people who use services. None of the people who directly use services were in a position to easily speak for themselves.

People's relatives confirmed that visiting staff listened to them and provided services as they wanted comments included,“staff were patient, they keep their relatives anxiety levels down and supported them very well indeed”.

When we asked people about their care a parent confirmed they had full involvement with regard to the development of the care plan.

Relatives of people who use the service said that they felt that the service was safe.

People’s opinions regarding the quality of the service included “the quality of the service and staff so far says something about the employer”. “Reliable satisfactory service”. “They have given extra help as need and are excellent”.