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Archived: Kells Domiciliary Care and Nursing Agency Also known as Kells & Hampstead Nursing

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF | 72.34 KB

Overview

Inspection carried out on 16 August 2013

During a routine inspection

People using the personal care service and their relatives praised the agency and the care provided. One person's comments summarised people's views when they said, “they are always very supportive, just like family."

Most care plans contained detailed information and were updated to reflect changes in people’s needs.The service had systems in place to ensure people were referred to specialists as required. We found that staff recruitment procedures were effective at ensuring that, before starting to work in people's homes, all appropriate information about them was in place and they were of good character.

We found there were effective systems to assess and monitor quality at the service, including through consideration of people's views. "I feel confident the agency will address my concerns, " one person told us. We also found that recording systems at the agency sufficiently protected people against the risks of unsafe or inappropriate care.