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Queen Elizabeth's Foundation Dorincourt Requires improvement

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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 22 January 2014

During a routine inspection

This planned review was undertaken by two compliance inspectors and a specialist advisor.

During our inspection we spoke with six people who used the service, six members of staff and the manager. The specialist advisor also spoke with another three members of staff and the manager.

People who used the service told us that they had care plans and they had signed them. People were complimentary about the staff and care they received. One person told us, �Staff always come quickly when I use my call bell.� We saw that people were involved and consulted about their care and treatment.

People told us they liked the food provided by the service. They told us that they had a choice of food and they could always ask for a different meal if they did not like the food on offer.

People told us they enjoyed living at the service and were being provided with support and opportunities to promote their health and well-being.

People told us that there was always a member of staff available when they needed them. One person told us, �I have one to one support in the afternoon with a member of staff and this has never been missed.� They told us they had regular meetings with the manager and the chef and they were able to talk to the manager at any time.

We saw that people and their relatives were involved in how the service was run. For example, the service regularly sought feedback from who used the service and their relatives through regular meetings and surveys.