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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Overview

Inspection carried out on 17 December 2013

During a routine inspection

During the inspection we had the opportunity to speak with people who used the service, relatives, registered nurses, maintenance leads and other staff members.

The people who used the service and their relative told us they were looked after well and felt safe with the care and treatment provided. Their comments included: �Staff are really nice�, �They are friendly� and �Staff are very nice and look after me�.

We found that the service had appropriate systems in place to ensure consent was gained before staff proceeded with personal care.

We spent time observing the lounges and dining areas during the day of our inspection. We looked at how people spent their time and how staff interacted with people. The interactions we saw between staff and people who used the service and visitors were respectful. We saw some people engaged in activities with members of staff such as watching TV.

The home had recently had an external audit by the local pharmacy and it was noted that where issues had been raised actions had been taken.

The service obtained five stars from the local authority inspection team for the kitchen in summer 2013.

During the inspection we observed good security practices. We saw the external doors had access control in place. The manager told us each room had a call bell that was serviced on a regular basis.