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Inspection report

Date of Inspection: 26, 27 June 2014
Date of Publication: 26 July 2014
Inspection Report published 26 July 2014 PDF

Overview

Inspection carried out on 26, 27 June 2014

During a routine inspection

During our inspection we looked for the answers to five questions;

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, staff supporting them and from looking at records.

Is the service safe?

People told us they felt safe. Safeguarding procedures were robust and staff understood how to safeguard the people they supported.

Systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helped the service to continually improve.

Equipment was well maintained and serviced regularly therefore not putting people at unnecessary risk.

Staff had attended several training courses which took into account the needs of the people who used the service. This ensured that people's needs were met.

Is the service effective?

People's health and care needs were assessed with them or their relative. People were responded to as part of the care planning process.

Is the service caring?

Care staff were attentive and spent time talking to people and making sure their needs were being met. People commented, �I like it here the staff are really good I get really good care.� A relative told us they visited their family member at any time without notice. They were confident their relative was well cared for and said staff discussed care with them and were always available.

Is the service responsive?

People knew how to make a complaint if they were unhappy. People told us they had never needed to make a complaint but if they did they thought complaints would be investigated and action taken as necessary.

Is the service well led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

People who used the service, their relatives and other professionals involved with the service had completed provider satisfaction surveys. Feedback was very positive and comments included, �Staff are always very welcoming, friendly and informative.�

The service had a quality assurance system, records seen by us showed that identified shortfalls were addressed promptly. This enabled the provider to focus on improvement.