Archived: Greenbank Residential Care Home

Below is a summary of what we found. The summary is based on speaking with people who used the service, speaking with staff who supported them, observation and looking at records.

Is the service safe?

People who lived at the home who we spoke with told us they felt safe at the home. They said they could approach the owner at any time if they had any worries or concerns and they were confident they would listen and sort the problem out.

People confirmed they received their medication as prescribed to ensure they maintained stable mental health.

Is the service effective?

People we spoke with told us that their individual needs, choices and preferences were acted upon and respected by the staff caring for them. One person commented, 'I really like it here. I feel like one of the family.'

People confirmed that although they liked to do different things with their time they got on well together.

Is the service caring?

People we spoke with told us they were very happy living at the home and were complimentary about the care and support they received from the owner and the family members who supported them.

Interactions between people and the owner and family member were seen to be frequent and friendly and the atmosphere was calm and relaxed.

Is the service responsive to people's needs?

There had been a recent emergency situation that involved the owner. Arrangements had been put in place to ensure people had the support they needed from people they knew to ensure minimal disruption to them.

Is the service well-led?

The owner was also the manager of the home and was registered with us. They had provided support and personal care to the people living at the home for approximately 20 years.

The people we spoke with during our visit told us that the owner was very supportive and approachable and they were encouraged to speak with her about any concerns or worries they had.

There had been no complaints about the home. Before our visit to the home we contacted the local safeguarding and commissioning teams. They told us they were unaware of any concerns about the home.

People experienced care and support that met their needs. People told us that if they had any worries or concerns about their health they could speak to the owner or either of the two staff members and they were confident that they would listen and take action to sort the matter out. There were arrangements in place to deal with foreseeable emergencies.

People were provided with a choice of suitable and nutritious food and drink. They said that the owner was a very good cook. They said that their food was always homemade and that they liked what was provided.

People were cared for in a clean home. People told us that they were involved in household tasks such as washing up, vacuuming carpets and putting out the bins.

The provider had taken steps to provide care in a comfortable and adequately maintained home. People share the house with the owner. People had their own bedrooms and shared a separate lounge. We saw that the house was comfortable and homely throughout and in a good state of repair. The owner takes pride in the home.