You are here

Archived: Arlington House Residential Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare

Reasons for our judgement

During our inspection we found that the people living at Arlington House looked well cared for and were dressed appropriately for the weather on the day. Comments such as "this is a lovely place to live" "really good, food is very nice ,staff are fabulous staff" and " it is a good place to live." Relatives spoken with said they were happy with the care provided to their relatives. " I can't fault this place it is lovely" and " it is so homely and has a great atmosphere, I am very pleased with the way they treat my relative and the rest of the family."

We looked at some of the pre-admission paperwork that had been completed for people currently living in the home and could see that the assessments were thorough and included information about personal preferences and choices such as what the person preferred to be called. As part of this process the home had also asked the person's family, social worker or other professionals to add to the assessment if it was necessary.

Each person using the service had a care plan that was written from the information gathered during the assessment. We looked at four care plans in detail and found that they had been written to give guidance for staff to be able to support the people in their care. All of the plans we looked at were well maintained and were up to date. The reviews were detailed, as were the daily records, so staff would know what changes, if any, had been


We saw that people had been referred to other health care professionals such as GP's, dieticians or district nurses when it was required so they stayed as healthy as possible.

Risk assessments were carried out and kept under review so the people who lived at the home were protected from identified hazards. Some risk assessments had been signed by the resident or their relative.

The home employed an activities coordinator. This role was to help plan and organise social and other events for people, either on an individual basis or in groups. All of the people using the service had their own activity record and they were asked what kinds of things they liked to do during the assessment and care planning processes.

The staff members we spoke with could show that they had a good understanding of the people they were supporting and they were able to meet their various needs. We saw that they were interacting well with people in order to ensure that they received the care and support they needed. The relationships we saw were warm, respectful, dignified and there was good banter and laughter.