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Archived: Arlington House Residential Care Home

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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF | 72.23 KB

Overview

Inspection carried out on 29 October 2013

During a routine inspection

The people using the service who were able to tell us said that they were happy living in the home. They told us that they were encouraged to make their own decisions about their daily lifestyles and about things that were important to them. Comments included, " I am asked what I want to eat and where I want to sit " "the girls help me to choose what I want to wear each day" and " I can stay in my room if I want to."

Other comments made to us were"this is a lovely place to live" "really good, food is very nice ,staff are fabulous staff" and " it is a good place to live." Relatives spoken with said they were happy with the care provided to their relatives. " I can't fault this place it is lovely" and " it is so homely and has a great atmosphere, I am very pleased with the way they treat my relative and the rest of the family."

The people using the service and the staff members we spoke to were very positive about the home and the standard of support that people were receiving. .People spoken with said that they would tell any member of staff if they felt anything was wrong and one person said " it is lovely nothing wrong here" .They said that the owners were present in the home a lot of the time and they could speak with them .