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Archived: Arlington House Residential Care Home

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information we asked the provider to send to us. We reviewed information sent to us by commissioners of services and talked with commissioners of services.

Our judgement

The provider had systems in place to assess and monitor the quality of service that people received.

Reasons for our judgement

The proprietor told us that improvements had been made to how peoples care and support were planned. For example, we saw that continence and nutrition risk assessments and further information about people's needs had been added to people's plans of care.

We saw that the care plans were being regularly audited by senior staff. In addition the provider demonstrated to us a care plan auditing form that they had devised to carry out three monthly audits of people's care plans.

We saw that cleaning schedules had been developed and were being monitored by the deputy manager who was the lead on infection control matters with the home.

We saw that specific staff had been allocated the role and responsibility of being champions in the areas of end of life care, dignity and infection control.

Staff told us that staff meeting took place in addition to a meeting for people who used the service and their relatives.

The home used questionnaires to seek the views of the people who lived in the home and their relatives. Returned questionnaires held information which identified that people were satisfied with the staff and services provided by Arlington House.