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Archived: Arlington House Residential Care Home

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information we asked the provider to send to us. We reviewed information sent to us by commissioners of services and talked with commissioners of services.

Our judgement

People using the service benefited from being supported by a team of staff who had

received up to date training for their role.

Reasons for our judgement

The people we talked with spoke highly of the care staff; they reported that they provided good care and had the right skills. Comments included "staff are nice and kind", "staff know what they are doing and do it well" and "they are a nice bunch of people who really care about us all."

Records showed staff received appropriate professional development. The provider gave us documentation which held details of up to date staff training and regular supervision records. The supervision records followed the same format in that everybody had the opportunity to discuss their training needs and what level of support they required.

Staff explained the induction programme to us which included shadowing more experienced care workers and having to achieve all the care worker competencies prior to providing care on their own.

We looked at the staff training matrix which showed that care staff had received the appropriate training for their role. We saw evidence of training in areas which included care with dignity, moving and handling and the role of the care worker. We also saw that some care staff had achieved level 3 National Vocational Qualification (NVQ) in Health and Social care. One care worker told us that there was lots of training available should you request it. We were told by one care worker that they had requested and been provided with specific training and staff confirmed they could ask for more training in areas of special interest. For example end of life care and dignity champion.

Staff spoken with told us they felt well supported by the agency and worked well together as a team.