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Archived: Arlington House Residential Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information we asked the provider to send to us. We reviewed information sent to us by commissioners of services and talked with commissioners of services.

Our judgement

People who used the service were provided with information and encouraged to express their views about the care and support they received.

Reasons for our judgement

We spoke with seven people who lived in Arlington House and two of their relatives. People told us that they knew all about the home before they went to live there. They said clear information about the staff and services had been provided prior to admission. People told us that they were able to make choices in their day to day life. For

example, what time they went to bed and what they wanted to eat.

We saw that an assessment of a person's needs was carried out before people moved into the home.We saw copies of these assessments in people's care plan files. The proprietor and senior care member told us that the care plans had been recently updated to make sure they held full information about people's needs, preferences and choices. The proprietor told us that this ensured that staff could identify and meet all individual needs and enable people to make informed choices about all aspects of their daily lives.