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Archived: Arlington House Residential Care Home

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Inspection report

Date of Inspection: 9 January 2012
Date of Publication: 9 March 2012
Inspection Report published 9 March 2012 PDF | 64.55 KB

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 09/01/2012.

Our judgement

Not all written records protected the privacy and dignity of people.

User experience

We received no comments from people living at Arlington House in relation to this outcome area.

Other evidence

During our visit we saw that not all care plans contained an accurate record of people’s needs and wishes in their care plans. The manager told us that she was in the process of updating the care plan files for people.

We saw that a staff handbook diary was in use to record appointments and messages for staff. In addition, we saw that personal information was being written regarding service users actions and needs for the day in the book. Personal information regarding situations relevant to individuals must be recorded in their personal records in order to protect and respect people’s privacy.