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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 80.58 KB


Inspection carried out on 17 October 2013

During a routine inspection

We spoke with two people who used the service and to two relatives. People told us they liked the staff and received the care and support they required. One person said "Its alright, the staff are pretty good". A relative told us they were always made welcome when they visited and liked the staff. We saw that care records were in the process of being updated. Some care plans and risk assessments were not reflective of people's current needs.

People told us they liked the meals provided and said there was always a choice. Some people had not had their risk of malnutrition assessed for some time. One person had lost a lot of weight but we could not find evidence that appropriate action had been taken in response to this.

Staff knew how to recognise the signs of abuse and what action to take when abuse was suspected. People told us they felt safe living at Manton Hall. The provider had processes in place to monitor the quality of service provision. This included seeking the views of people who use the service.