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Archived: Southmoor Lodge Care Home

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Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 80.82 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Since our last inspection visit on the 07th December 2012 we were aware of two safeguarding referrals where the registered manager had worked with the local authority safeguarding adults' team to address the issues that had been identified.

Staff we spoke with told us they had received training in safeguarding vulnerable adults and records we saw confirmed this. Staff were able to demonstrate that they knew what constituted abuse and the action they should take in the event that they had any concerns. This showed that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We spoke with a social worker who was present at the service because of a recent referral to the safeguarding team. They told us they had finished their investigation into the alleged safeguarding and that it could not be upheld. This meant there was no evidence to support the allegation of abuse. We also spoke with a community staff nurse who was visiting a person at the home and they told us that the community nursing team did not have any concerns about people living at Southmoor Lodge. They said, “If there are any medical issues with people, they are addressed immediately.”

People we spoke with told us they felt safe. One person said, “The staff are very nice. I respect them and they always seem to respect me.”

However, two people who used the service and one relative we spoke with, told us they had heard a staff member shouting at other members of staff and all three people said this was concerning. One person said “I really feel for the staff that are being shouted at. It’s not right.” Another person said “The girls work really hard and still get told off in front of people. They shouldn’t be humiliated like that.” We were told by another person, “There is someone who is very snappy but I’m not saying who that is or I’ll be in trouble.”

The provider may wish to note that staff members who shouted at other staff members, in front of people who used the service and their relatives was potentially, abusive behaviour.