You are here

Archived: Southmoor Lodge Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF | 80.82 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we have gathered about Southmoor Lodge Care Home, looked at the personal care or treatment records of people who use the service, carried out a visit on 7 December 2012 and observed how people were being cared for. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received and had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.

Reasons for our judgement

The manager told us they felt it was important that people who used the service could raise any issues or concerns they had. They said this was discussed with staff as part of the staff meetings. The manager also said they spent time in meetings looking at what they did well and what they could improve on. We looked at the minutes of the meetings held with all staff and of those held with senior staff, domestic staff and catering staff. The records showed that issues that issues that related to the care and welfare of people living at Southmoor Lodge had been discussed.

We saw a complaint file which recorded any complaints received. We saw that they had been properly addressed and dealt with.

This showed people were made aware of the complaints system and had their comments and complaints listened to and acted on.

The manager told us that as well as formal meetings she made a point of going to each person living at the home on a regular basis and spent time with them, seeking their views on the service provided and addressing any concerns and problems. One person living at the home told us, “If I have a problem I speak to the manager. It gets sorted."

We saw the forms that had been returned as part of the customer satisfaction survey. One relative had said, "Could do with more activities." The manager told us that this had been highlighted and in response they had increased the hours the activities coordinator worked. A member of the staff team told us, "She (activities coordinator) is very keen. Her extra hours have made a massive difference to the range of activities available." This showed that the provider took account of complaints and comments to improve the service.

We conducted a tour of the building and saw it was clean, well decorated and odour free. The registered manager told us, “We take great pride in the cleanliness. You can see and smell. It speaks for itself."

Records we saw showed that regular checks were undertaken to help ensure the safety of the people living at Southmoor Lodge. These included regular monitoring of food temperatures and the cleaning and servicing of kitchen equipment to maintain food hygiene and safety, checks and servicing of lifting and hoisting equipment and tests to minimise the risk of water borne infection such as Legionella bacteria. This showed that provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others