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Archived: One to One Support Services Limited

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All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 75.06 KB

Overview

Inspection carried out on 22 January 2014

During a routine inspection

One person told us they were able to choose what activities they wanted to do each week and another person told us that they could always choose what time they wanted support. Another person said, “I always know what’s planned, sometimes I go to the bank, the staff are very good at helping me, I like them.”

We looked at five people’s care records and saw that people’s needs were assessed before they received care and any risks to their health and welfare were identified.

We found that appropriate checks were undertaken before staff began work and that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found that people were asked for their views about their care. Recent feedback obtained from people by the provider showed they were happy with their care and the staff supporting them. One person commented, “Staff are very friendly and patient;” Another person said, “Staff wear a uniform which looks smart and professional.”

We saw that people's personal records were accurate and regularly checked to ensure they were fit for purpose.