4 August 2014
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by the Care Quality Commission (CQC) which looks at the overall quality of the service.
Andelain provides accommodation and personal care for up to seven people with learning disabilities. On the day of the inspection, four people were living at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
People, their relatives and health care professionals all spoke highly about the care and support Andelain provided, one person said; “I love living here, I’m so happy.” A relative told us; “I can’t speak highly enough of the place.” A senior community officer commented; “They provide a friendly, genuine approach to care.”
People appeared relaxed on the day of our inspection, there was a happy and friendly atmosphere. People had the freedom to move around as they chose. Staff assisted people as they needed but promoted and encouraged independence.
Care records were of a good standard and contained detailed information about how people wished to be supported. People’s risks were well managed, monitored and regularly reviewed to help keep people safe. People were supported to have choice and control over their lives. People were able to take part in a varied range of activities in the home and out in the community. These reflected their interests and hobbies.
Staff displayed a compassionate caring attitude towards people. People’s preferred method of communication was taken into account and respected. Staff had developed strong relationships with people and people were supported to maintain relationships with those who matter to them. Staff were well supported through induction and on-going training, which was provided to improve their skills and continue their professional development.
There were effective quality assurance systems in place that monitored people’s satisfaction with the service. This was used to help make improvements and ensure positive progress was made in the delivery of care and support provided by the home.