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Archived: Cartmel Old Grammar

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All reports

Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with made many positive comments about the staff employed in the home. They told us the care staff provided them with the support they needed and said they liked them. People told us they were “well looked after” and one person commented, “The staff know their stuff.”

We spoke with a number of care staff in private and observed staff as they carried out their duties. We saw people received the support they needed in a patient and discreet manner. The care staff we spoke with told us they had received a range of training to give them the skills and knowledge to meet the needs of people who lived in the home. They said they were given the opportunity to gain appropriate additional qualifications including a National Vocational Qualification in Health and Social Care. We saw evidence of training which had been arranged to take place after our inspection. We saw staff were provided with ongoing training to give them the skills to carry out their duties.

Care staff told us they had regular supervision where they met with a senior member of staff to discuss aspects of their work. They said they felt well supported by senior staff in the home and would be confident raising any concerns with them. The staff we spoke with told us people who lived at the home received a good quality of care and said they would recommend the home to people they knew.

The home had suitable arrangements to ensure staff were supported as they carried out their duties. As well as the home manager there was a senior carer and shift leaders who took responsibility for the service in the absence of the manager. This ensured that care staff had access to support and advice from a senior person.