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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

We spoke with a recently recruited member of staff who told us that they had completed a thorough, two week, induction process including attendance at provider induction training, on the job induction and working alongside colleagues. They told us this prepared them well for their role and they felt supported by their manager and colleagues during this process. We saw details of the comprehensive induction programme new staff underwent, based on common induction standards for health and social care workers.

We spoke with the provider’s training co-ordinator who explained how staff training was planned and scheduled. We were shown computer and paper records of the process for managers to monitor individual staff training and book regular refresher training to maintain their competence in key aspects of their role. This included health and safety, fire safety, infection control, first aid, safeguarding, medication administration and moving and handling. Staff also received training in additional areas to meet the specific needs of people they were caring for including, sign language, supporting people with epilepsy, medication for people with diabetes and dementia awareness. We saw evidence of training completed in individual staff and central training records.

Staff were also supported in training for further career development. The training co-ordinator told us that all staff were encouraged to pursue Qualifications and Credit Framework (QCF) level three courses in health and social care and 80% of staff had done so. Managers were encouraged to obtain the related QCF level 5 management training.

Staff we spoke with were positive about the training they received and the further development opportunities that were available. One member of staff said, “I’m very happy with the training provided and couldn’t have asked for more.”

The provider had a supervision and appraisal system in place. Staff told us that they received regular supervision meetings with their manager and we saw records which confirmed this. Some staff we spoke with told us that they had received an appraisal review in the last year. However, the provider may find it useful to note that several staff had not had an appraisal review for over a year, although we were told by the managers concerned that arrangements were being made to complete these by the end of the year. Staff told us that outside of the formal arrangements they were able to raise day to day work issues with their managers, who were approachable and supportive about work matters.

Staff also told us they found helpful the regular staff meetings to discuss matters relating to people they were caring for, the running of the service and wider developments in the organisation. We saw records of regular meetings of the provider’s management team; deputy managers; support workers (chaired by the chief executive) and individual supported living homes.

There were a range of human resources policies and procedures in place including a whistle-blowing procedure, which staff were aware of. There was also a policy to support and protect staff, for example, when they were working alone.