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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and support. This was because the provider worked in co-operation with others.

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and support. This was because the provider worked in co-operation with others.

There were processes for obtaining and sharing information with other providers. We saw from records that the service worked closely with referral authorities and, other providers and sought and shared information appropriately.

We saw that the provider received detailed information about people being considered for the service. Where there were gaps or clarification was needed managers and staff liaised with the referral authority to obtain further information. When people were taken on by the service, a full assessment of people’s needs was carried out to inform care planning and to arrange support specific to their individual needs. Information about them was communicated promptly to staff assigned to support each person.

If people needed to visit hospital, their GP or other health and social care providers, appropriate information was provided to, and received from them. The service ensured that people’s needs were fully communicated during this process. We saw also that when people returned from visits to other providers, the service was provided with information about the treatment they had received and advice about on-going care, including medication needs.

Staff we spoke with were aware of confidentiality and data protection issues regarding the use of people’s information and had been provided with training and briefing about this. The provider had a confidentiality policy to guide staff in observing the rights of people using the service.