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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

Overview

Inspection carried out on 10 January 2013

During a routine inspection

People told us they were satisfied with the care and support they received, and that the staff members who looked after them were �good�.

People were made aware of the complaints system. However most people we spoke with did not have any complaints.

Care records were in place for people using the service and these were kept up to date.

There were suitable arrangements in place to ensure consent was sought from people in relation to the care and support they received.

Staff responsibilities in relation to the management of medicines were clearly recorded, and both staff and people using the service understood these responsibilities.

People with relevant qualifications, knowledge, skills and experience were employed to care for people at Access for Living. Recruitment and background checks were completed before new staff joined the service. However the provider may find it useful to note that Disclosure and Barring service checks (formally Criminal Record Bureau checks) had not been repeated for staff who had been employed in the service for many years.

Policies and procedures were maintained in relation to all aspects of the operation of the service. However, the provider may find it useful to note that review dates were not set on policies and procedures, and many of them had not been reviewed for more than three years.