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Inspection report

Date of Inspection: 25 September 2014
Date of Publication: 26 November 2014
Inspection Report published 26 November 2014 PDF

Overview

Inspection carried out on 25 September 2014

During a routine inspection

A single inspector carried out this inspection. We spoke with three people who used the service, two relatives and two members of staff. We reviewed the care records in place and looked at how the service was managed in relation to the standards we inspected.

The focus of the inspection was to gather evidence to answer the five key questions : is the service safe, effective, caring, responsive and well-led?

Is the service safe?

The service was safe because risks were identified and managed effectively. Staff had received safeguarding training. The organisation undertook the proper checks before staff were allowed to work with people receiving support. These checks included whether a potential staff member had any previous criminal convictions.

People's medicines were handled safely and staff had been trained in the safe administration of medicines.

Is the service effective?

The service was effective because we received very positive feedback from people who used the service, their relatives and staff. The service worked well with professionals who visited people in their homes and offered guidance and advice.

The service was effective because it had provided relevant training to staff which enabled them to support people well.

Is the service caring?

The service was caring because we observed very positive interactions between the manager who accompanied us on our visit and the people who we visited. There was a clear desire to meet people's needs as comprehensively as possible.

People receiving support described staff as being very caring and this was corroborated by relatives in relation to support provided to their family member.

Is the service responsive?

People's needs had been assessed initially before support was provided. There were regular meetings in place between people supported and staff. People undertook activities they enjoyed and chose for themselves.

People were encouraged to maintain friendships and relationships as well as have their family visit them regularly.

Is the service well-led?

There were effective quality monitoring processes in place. Surveys had been carried out to seek the views of people who used the service, relatives and staff. We saw actions arising from these were undertaken.

Decisions were taken at an appropriate level within the organisation, for example the Chief Executive reviewing all complaints and working with managers to seek to address all of the issues raised. .