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Archived: Take 4 Personnel Limited

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 29 August and 4, 24 September 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF

Overview

Inspection carried out on 29 August and 4, 24 September 2013

During a routine inspection

Our inspection consisted of a visit to the Take 4 Personnel office on 29 August 2013, visits to five people's home on 04 September 2013 and telephone interviews with three staff on 24 September 2013. The provider confirmed that there were 31 people who received a service that was funded by the Local Authority and 35 people who had their care and support provided through a direct payment scheme. We spoke with five people who used the service and those acting on their behalf. People told us that they were very happy with the care and support provided. No concerns were raised at the time of our inspection.

We found that the provider had appropriate arrangements in place in relation to complaints management. However further minor improvements are required to ensure that a support plan is completed for each person, that staff receive appropriate training relating to medication and that records are accurately maintained; and staff receive formal supervision and appraisal. In addition the provider should look at ways of ensuring that the service's quality assurance systems are effective and robust.