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Archived: Take 4 Personnel Limited

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Inspection report

Date of Inspection: 31 January 2014
Date of Publication: 26 February 2014
Inspection Report published 26 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2014, checked how people were cared for at each stage of their treatment and care and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

At our last inspection of the service in August 2013 and September 2013, we had minor concerns about the provider's arrangements for ensuring that people's care and treatment needs were met. The provider sent us an action plan in November 2013 telling us what corrective action they had taken following our inspection and what they would do to achieve compliance.

The support plans for ten out of 40 people who received support from the domiciliary care agency were viewed. Records showed that support plans were developed after an initial assessment had been completed and prior to the start of a service being agreed.

Records viewed showed that support plans covered all aspects of a person's individual circumstances. This included the level of support required, the number of staff required to provide support at each visit, the length of time for each visit and the duties and tasks to be undertaken. Records also showed that assessments relating to health and safety (environment) and medication were completed. The provider may find it useful to note that manual handling assessments were not routinely completed. We discussed this with the homecare manager and they advised that a manual handling assessment was completed for people who lived on their own. This means that staff may not have all of the information necessary about a person's manual handling needs. The homecare manager provided assurance that a manual handling assessment would be completed for each person, particularly where a person had poor mobility and/or required manual handling equipment.

Where there was a change to a person's circumstances, records showed that the support plan was reviewed and updated to reflect the new information. The provider may find it useful to note that the reviews tended to solely make reference to people's mobility needs and not all aspects of support required. This was discussed with the homecare manager at the time of our inspection. We were given assurance that improvements to this area would be undertaken.