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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 6 April 2013
Inspection Report published 6 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The provider sent an easy read questionnaire to the people who use the service to canvas their views and questionnaires were also sent to family members and other professionals, for example the day centre people attended, every year and we saw those for 2012 in people's files. The majority of people had responded by saying the service was either "good" or "excellent".

The manager told us they kept in touch with professional developments in the field by reading professional journals and using the internet. they received updates from the CQC. They also get feedback from other professionals involved with the people who use the service. We were told that "the families tell us what they think and we also discuss things with the clients". The manager said that it was part of their role to see that people looked happy and well groomed and that the house was clean. We were told the staff team is always improving the skills they have.

Risks to health and safety are identified and action is taken where appropriate. We were told "we learn from accidents, for example falls". Medication errors are reported and expert advice is sought from professionals. Staff performance is audited through supervision.