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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 6 April 2013
Inspection Report published 6 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan in a way that was intended to ensure people’s safety and welfare. Within personal files we observed Assessments, Person Centred Plans, Health Action Plan, Hospital Passports, risk assessments and other personal information. We were told that a number of people who used the service had health needs and we saw evidence of the involvement of health professionals in this process. There were also assessments carried out by Local Authority social workers. The relatives of people who use the service were also involved in the support planning process and they had copies of the plans. One person who used the service told us that they attended their own reviews.