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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 6 April 2013
Inspection Report published 6 April 2013 PDF

Overview

Inspection carried out on 31 January 2013

During a routine inspection

people who used the service told us that they were well supported and they talked about a wide range of activities they took part in. One was a committee member of a self advocacy organisation. Some people who used the service were enabled to go out unaccompanied and others with staff support. They all used local shops, pubs and community facilities. One person told us they liked it at the service and that they chose their own food. Another told us that they were "in charge" and that they did the housework. we were also told by one person that attended their own review meetings and also went to college.

We saw comprehensive policies and procedures as well as support plans, health action plans, risk assessments and person centred plans. People told us they would know what to do if they had a problem or thought they had been abused.

Staffing levels were appropriate to meet the needs of the people who used the service and all staff had to undertake Common Induction Standards and other mandatory training. They then went on to undertake qualifying training, for example NVQs. There were a number of systems in place for measuring and monitoring the quality of the service, including sending questionnaires to relatives, seeking the views of the people who use services and monitoring health and safety, incidents, accidents and medication errors. there was engagement with other agencies, including the Local Authority, health professionals and the day centre some people attended.