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Archived: Health Professionals Recruitment Services Limited - 67 Knightsbridge London

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All reports

Inspection report

Date of Inspection: 11 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF | 40.92 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 11/10/2011, checked the provider's records, reviewed information from people who use the service, talked to staff and reviewed information from stakeholders.

Our judgement

People are protected from abuse, or the risk of abuse, and their human rights are protected.

User experience

CQC sent questionnaires to all of the people that use the service. All commented that staff provide a good service and that they felt safe.

Information looked at from the service review records and quality assurance questionnires, showed that people using the service thought staff were trustworthy, honest and they were looked after well.

They said they were given a copy of the complaints and compliments procedures and complaints were investigated and followed up. The agency maintained contact with them by telephone, email and face-to-face to see how they were getting on.

Other evidence

Our visit told us the agency had safeguarding procedures that staff were aware of. They received internal safeguarding training and places were booked with the local authority to ensure staff were up to date. The information outlined responsibilities, contacts and safeguarding leads.

Accidents and incidents were summarised and analysed to identify any trends.

There have been no safeguarding incidents at the service in the last 12 months.